Privacy policy

Last updated: April 30, 2026

This Privacy Policy describes how ZypperLondon (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: including your name, address, phone number, and email.

  • Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: including your username, password, security questions and other information used for account security purposes.

  • Customer support information: including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Shopify: Our e-commerce platform provider.

  • Payment processors: Who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to perform our contract with you, including processing payments, fulfilling orders, and arranging shipping within the United Kingdom.

  • Marketing and Advertising: We may use your personal information to send promotional communications. As we focus on the UK market, the legal basis for these activities is our legitimate interest in selling our products, according to UK GDPR.

  • Security and Fraud Prevention: We use your personal information to detect or investigate possible fraudulent or illegal activity.

Cookies

We use Cookies to power and improve our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. Most browsers automatically accept Cookies by default, but you can choose to remove or reject them through your browser controls.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties:

  • With vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, and UK shipping fulfilment).

  • When you direct or consent to our disclosure of certain information to third parties.

  • To comply with applicable legal obligations or to protect our rights.

Your Rights (UK Data Protection)

As a resident of the United Kingdom, you have specific rights under the Data Protection Act 2018 and UK GDPR, including:

  • Right to Access / Know: Request access to the personal information we hold about you.

  • Right to Delete: Request that we erase your personal data.

  • Right to Correct: Request that we rectify inaccurate information.

  • Right of Portability: Request a copy of your data in a machine-readable format.

  • Withdrawal of Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at contact@zypperlondon.com.

Security and Retention

We implement security measures to protect your data, though no system is impenetrable. We retain your personal information only for as long as necessary to provide our Services and comply with UK legal obligations.

Complaints

If you have complaints about how we process your personal information, please contact us at contact@zypperlondon.com. If you are not satisfied with our response, you have the right to lodge your complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

  • Email: contact@zypperlondon.com

  • Store Management: [suspicious link removed]

ZypperLondon is the data controller of your personal information for the purposes of UK data protection laws.